From February 1st, 2022 all appointments will require a 50% booking deposit

 

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BOOKING TERMS & CONDITIONS

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At Covet Beauty, we value your time and ours. Our appointments are reserved especially for you, and we appreciate your consideration when booking, changing or cancelling an appointment.

Please take a moment to read our booking terms before securing your appointment.

1. Booking Deposits

A 50% deposit is required to secure all appointments.

Your deposit is applied towards the total cost of your treatment on the day of your appointment.

For appointments booked more than 48 hours in advance, the deposit must be paid at least 48 hours before your appointment. Bookings with unpaid deposits may be automatically cancelled.

For appointments made within 48 hours of the scheduled time, the deposit is required at the time of booking.

2. Cancellations & Rescheduling

We understand that plans can change. If you need to cancel or reschedule, we ask that you provide at least 24 hours' notice.

• More than 24 hours' notice: Your deposit can be refunded or transferred to a rescheduled appointment.

• Within 24 hours: Your 50% booking deposit is non-refundable.

• No-shows: Failure to attend your appointment without notice will result in your deposit being forfeited.

These terms apply to all appointments, including appointments secured using gift vouchers.

We reserve the right to decline future bookings where there is a repeated history of late cancellations or missed appointments.

3. Gift Voucher Bookings

When booking a treatment using a gift voucher, a 50% deposit is held against the value of the treatment being booked.

If you cancel or reschedule within 24 hours, or fail to attend your appointment, a cancellation fee equal to 50% of the booked treatment value may be deducted from your gift voucher balance.

Any remaining voucher balance can be used towards future treatments, subject to the voucher's expiry date and terms.

4. Rescheduling

We understand that unexpected things happen. However, repeated changes can make it difficult to offer appointments to other clients.

We reserve the right to limit the number of times an appointment can be rescheduled.

Where possible, please contact us as early as you can if you need to make a change.

5. Late Arrivals

Please arrive on time for your appointment so you can enjoy your full treatment experience.

If you arrive late, your treatment may need to be shortened or adjusted, with certain services or inclusions removed to ensure we finish on time and don't impact other clients.

Where we are unable to accommodate your treatment within the remaining appointment time, we reserve the right to cancel the appointment. In these circumstances, your booking deposit may be forfeited in accordance with our cancellation policy.

We appreciate your understanding that our appointment times are carefully scheduled and that arriving on time helps us provide the best possible experience for everyone.

6. Booking Changes & Communication

For cancellations or rescheduling, please contact the salon directly.

We do not accept appointment cancellations or changes through social media direct messages or email, as these may not be seen in time.

If you need to cancel or change an appointment within 24 hours, please call the salon so we can assist you.

Appointment reminders are generally sent approximately 48 hours before your scheduled appointment. It remains your responsibility to keep track of your booking, even if a reminder is not received.

7. Arriving for Your Appointment

To ensure a comfortable and safe environment for all clients, we ask that you attend your appointment alone unless you are accompanying a minor who is receiving a treatment.

Children, babies and additional guests are not permitted in the treatment areas. This is due to safety, insurance and treatment-environment requirements.

Please let us know before your appointment if you have any questions or special requirements.

8. Treatment Suitability & Safety

Your safety and wellbeing are important to us.

Please ensure you disclose any relevant medical conditions, medications, allergies, skin sensitivities or recent treatments when completing your consultation form.

Some treatments may not be suitable for everyone. We reserve the right to modify, postpone or decline a treatment where we believe it may be unsuitable or unsafe, or where we are not appropriately trained or equipped to perform the requested service.

We will always aim to discuss any concerns with you and, where possible, recommend an alternative.

9. Salon Policies

We ask all clients to treat our team and other clients with courtesy and respect.

Covet Beauty reserves the right to refuse service where necessary to maintain a safe, respectful and comfortable environment for everyone.

10. Thank You

Thank you for choosing Covet Beauty and supporting our small business.

Our policies help us protect appointment time, look after our team and ensure every client receives the time and attention they deserve.

We appreciate your understanding and can't wait to see you!

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